Digital administrative assistance by Benjamin Choukroun

In the age of instant noodles, nobody has the time to call a call center and wait for hours together for someone to pick up the call and solve a query. All the questions are to be answered immediately. An assistant is someone who assists in performing a job. An administrative assistant is someone who helps in the smooth running of an organization. The administrative assistant works in liaison with all the departments of an organization. They ensure that all the processes are working at full potential. The assistant also answers phone calls, keeps visitor records, plans meetings, maintains calendars, keeps minutes, orders office supplies, etc. The job of an administrative assistant never ends. Some of the duties and responsibilities can be digitized to help the administrative assistant. One can get the best digital operationsadministration support with Benjamin Choukroun UK. 

A digital administrative assistant is a computer program that can interact with people over the internet. The advanced computer program uses Artificial intelligence and Natural language understanding to process the query and respond accordingly. The digital assistant looks for historical data, like previous purchase preferences, location, family type, etc. of the customer before forming a personalized reply. A digital assistant has access to various databases from which it can pull out information when required. The digital assistant is programmed to understand complex sentences and provide appropriate and accurate answers.

 

What does a digital assistant do??

 

For a consumer: We use a digital assistant every day in our lives without realizing it. The assistants on our mobile phones that answer queries are also digital assistants. They are programmed to respond to the user. The application that shows us road maps and tells us about roadblocks, is also a digital assistant. The digital administrative assistant can provide good customer service.

 

For Businesses: 

 

Customer service: The corporate world has become very competitive. If there is no prompt customer service, the customer will shift to the competitor’s product. The perfect customer service experience is the USP of many companies. The customer needs an immediate response to his queries.

 

Point of contact: The digital administrative assistant is the single point of contact between the company and the outsiders. The contractors and customers can contact the company through the digital administrative assistant. The calls and correspondences are recorded by the digital administrative assistant. The records are proof in the case of any dispute. The digital administrative assistant answers phone calls and transfers them to the correct extensions.

 

Orientation of new employees: A digital administrative assistant can be used in welcoming new employees. The digital administrative assistant can welcome the new employees and also provide a basic overview of the organization.

 

Reports: Several reports are used by the top management to make vital decisions. Manual reports can be full of manual errors. A digital administrative assistant is capable of performing complicated calculations and giving accurate answers. With a digital administrative assistant, reports can be generated automatically and in real-time.

Administrative assistants are answerable to many people in the organization. There is no scope for laziness and errors in an administrative assistant’s work. The life of the administrative assistant can be made easier if some of the roles are given to a digital administrative assistant. Benjamin Choukroun and his team provide companies with digital turnkey solutions to everyday administrative problems.